1. General Principles

CÔNG TY TNHH VIET – SKY TRAVEL was established under business license number 0109351768 issued by the Department of Planning and Investment of Hanoi. Customers on our website include individuals and organizations seeking information and booking travel services.

All transactions on the website must be conducted voluntarily, transparently, and fairly to ensure user rights. We reserve the right to refuse access to the website at any time without prior notice.

2. User Responsibilities

By using this website, you agree that:

  • You must be at least 18 years old and have the legal capacity to be responsible for transactions.

  • You are financially responsible for all transactions conducted under your name and account.

  • You must ensure that all information provided is accurate.

  • You must not use the website for fraudulent, illegal, or malicious purposes.

  • You must not distribute or share any content that is threatening, defamatory, politically provocative, racist, or illegal through this website.

3. Customer Transaction Process

  • Step 1: Search for the required information.

  • Step 2: Select the appropriate service.

  • Step 3: Click “Book Now” to confirm your service booking.

  • Step 4: Customer information is sent to the data processing center.

  • Step 5: Our sales team will contact you for further assistance.

  • Step 6: A service confirmation receipt is issued, including order details and total service value.

4. Refund and Cancellation Policy

We guarantee a refund if the service quality does not meet the initial commitments. Refunds do not exceed 10% of the tour value unless otherwise agreed. We are not responsible for cancellation requests that have not been confirmed with the customer.

5. Responsibilities and Commitments

For the Website:

  • Ensure that all services are delivered as advertised.

  • Provide complete information about travel programs before departure.

  • Not responsible if a traveler is denied entry or exit by foreign authorities.

For Customers:

  • Make full and timely payments.

  • Comply with the travel program and follow the tour guide’s instructions.

  • Provide valid passports, images, and documents required for travel procedures.

  • Adhere to the legal regulations of the destination country.

  • Bear all costs incurred due to legal violations.

Depending on actual circumstances, we reserve the right to modify itineraries, rearrange sightseeing schedules, or cancel trips when necessary for customer safety. In case of disputes, the issue will first be resolved through negotiation. If no agreement is reached, it will be handled by a court under applicable legal regulations.

CONTACT INFORMATION

CÔNG TY TNHH VIET – SKY TRAVEL

  • Tax Code: 0109351768

  • Business License Number: 0109351768

  • Office: 7th Floor – THVP Area, Zen Tower, 12 Khuất Duy Tiến, Thanh Xuân, Hanoi

  • Hotline: Ms. Thủy: 0388.895.722 / Ms. Trang: 0943.471.093

  • Email: Sale21vietslytravel@gmail.com