The privacy of our customers is extremely important to Viet-Sky Travel. Data protection is a matter of trust, and maintaining your identity’s confidentiality is our top priority. Therefore, we will only use your name and certain information in accordance with the following Privacy Policy.

1. Purpose of Collecting Personal Information

This website is directly managed by Viet-Sky Travel. When customers access the website, the information provided is only used to serve the services they register for at the company.

  • Providing service upgrades and modifications to meet customer needs.

  • Receiving information, feedback, suggestions, and complaints to improve Viet-Sky Travel’s service quality.

  • Contacting customers to resolve their requests.

  • Ensuring security and enhancing the safety of online transactions.

2. Scope of Information Usage

All customer information and communications between customers and Viet-Sky Travel are stored and secured by our system. Collected personal information is only used for the following purposes:

  • Delivering purchased products and services.

  • Notifying about order delivery and providing customer support.

  • Supplying information related to our products.

  • Processing orders and providing services via our website as requested.

  • Contacting and resolving customer issues when necessary.

3. Retention Period of Collected Information

Customer personal information is stored until a request for account deletion or non-usage is made. Otherwise, the data will remain securely stored on Viet-Sky Travel’s servers.

4. Individuals or Organizations with Access to Information

Customer personal data may be accessed by the following entities:

  • Viet-Sky Travel Co., Ltd.

  • Partners contracted to provide services on behalf of the company. These partners receive customer information (partial or full, depending on the service) to facilitate service use.

  • Government authorities when legally required.

5. Methods and Tools for Customers to Access and Edit Their Data

Viet-Sky Travel does not collect personal information through the website. Customer data is gathered through email communication when ordering products and services. Customers can contact us via:

Customers may request data modifications using these contact details.

6. Commitment to Protecting Customer Personal Information

At Viet-Sky Travel, safeguarding your personal information is of utmost importance. We commit to maintaining the confidentiality of all transactions and customer-provided data. We pledge not to share, sell, or lease your personal information to any third party. Your data will only be used for the following purposes:

  • Enhancing customer service quality.

  • Resolving disputes and complaints.

  • Complying with legal requirements when necessary.

If you have any concerns or suggestions regarding our privacy policy, please contact us via hotline 0388 895 722 or email: Sale21vietskytravel@gmail.com.

7. Complaint Resolution Mechanism for Misuse of Personal Data

We guarantee the security of your personal information and will never sell or exchange customer data for commercial purposes. In case of a data breach due to hacking, we will notify relevant authorities and affected customers promptly.

If you discover your personal information is being misused, please send a complaint to Sale21vietskytravel@gmail.com or call our hotline at 0388 895 722. We commit to responding immediately or within three working days (excluding weekends) from the time of receiving the complaint.